Shipping Policy

Effective Date: October 10, 2025

1. Introduction

At Golf Sim Masters (“we,” “us,” or “our”), we strive to provide a seamless and transparent shipping experience. This Shipping Policy explains our shipping practices for all orders placed on golfsimmasters.com.

2. Shipping Destinations

  • Countries We Ship To: United States, Canada
  • Future Expansion: We’re continually working to expand our capabilities. Please check back for updates.

3. Shipping Costs

Domestic Shipping (United States)

  • Free No-Rush Shipping: Orders over $750 USD ship free within the contiguous U.S.
  • Paid Options: Expedited and non-contiguous (AK, HI, U.S. territories) options are available at checkout.
  • Freight Deliveries: Large/heavy items (e.g., simulator frames, mats, screens) may ship via freight. Charges are calculated at checkout.

International Shipping (Canada)

  • Rates are calculated at checkout.
  • Customers are responsible for customs duties, taxes, and brokerage fees imposed by their local government.
  • Orders returned or abandoned due to unpaid import charges are not eligible for refund.
  • Delivery estimates exclude delays caused by customs clearance.

No Hidden Fees: All shipping costs are displayed at checkout.

4. Order Processing Time

  • Processing Time: 1–2 business days (Monday–Friday, excluding holidays).
  • Order Cut-Off: Orders placed before 4:00 PM EST begin processing the same day.
  • Weekend & Holiday Orders: Orders placed after hours, weekends, or holidays begin processing the next business day.

5. Order Tracking

Once your order ships, you’ll receive an email with:

  • Tracking number
  • Carrier name
  • Direct tracking link

Need help? Email support@golfsimmasters.com.

6. Delivery Issues

6.1 Delayed or Lost Packages

If your order is delayed or missing:

We will coordinate with the carrier to investigate and resolve the issue.

6.2 Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the box and damaged items.
  2. Contact us within 5 days of delivery.
  3. We’ll arrange a replacement or refund where appropriate.

7. Missing Items

If any items are missing from your order:

  • Contact us within 5 days of receiving your shipment.
  • Include your order number and details of the missing items.

We’ll promptly verify and send replacements or issue a refund if applicable.

8. Return and Refund Policy

  • Returns Accepted: Within 30 days of delivery.
  • Item Condition: Unused, undamaged, in original packaging.
  • Inspection & Restocking: If returned items are used/damaged but resale-eligible, a 30% restocking fee may apply.
  • Non-Returnable Items: Personalized, made-to-order, or perishable goods may not qualify.
  • Pre-Approval Required: All returns must be approved before you ship them back. Email support@golfsimmasters.com to initiate a return.

Return Shipping Costs

  • Customer Responsibility: Discretionary returns (e.g., change of mind).
  • Company Responsibility: Defective or mis-shipped items.

Refunds

  • Processed within 14 days after receipt and inspection of the return.
  • Issued to the original payment method.

For full details, see our Return & Refund Policy.

9. Incorrect Address

  • Please double-check your shipping address before submitting an order.
  • We are not responsible for shipments delivered to addresses entered incorrectly by the customer.
  • If a package is returned to us, we’ll contact you to arrange reshipment; additional shipping charges may apply.

10. International Customs and Duties

  • Customs Clearance: International shipments (Canada) may experience customs delays.
  • Taxes & Duties: Not included in product prices or shipping rates; the buyer is responsible.
  • Customs Policies: Vary by country; contact your local customs office for details.

11. Contact Information

Email: support@golfsimmasters.com
Phone: +1-516-990-4467
Address:
Golf Sim Masters (Jaxil Commerce Inc.)
315 Franklin Ave, Fac 2 #ATB1016
Franklin Square, NY 11010
United States

Customer Service Hours: Monday–Friday, 9 AM – 5 PM EST

12. Changes to This Shipping Policy

We may update this Shipping Policy at any time. Changes take effect immediately upon posting on golfsimmasters.com. Please review periodically for updates.

Golf Sim Masters  |  Effective Date: October 10, 2025

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