Refund & Returns Policy

Effective Date: October 10, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through Golf Sim Masters, operated by Jaxil Commerce Inc., at https://www.golfsimmasters.com (“Website”). Our goal is to ensure your satisfaction with every purchase. This policy outlines the conditions, procedures, and timelines for returns, refunds, and exchanges.

2. Contact Information

Email: support@golfsimmasters.com
Phone: +1-516-990-4467
Address:
Golf Sim Masters (Jaxil Commerce Inc.)
315 Franklin Ave, Fac 2 #ATB1016
Franklin Square, NY 11010, USA
Customer Service Hours: Monday–Friday, 9 AM – 5 PM EST

3. Return Eligibility

Customers in the United States and Canada may return most items within 30 days of delivery, provided they meet the conditions below.

  • Unused and Undamaged: Item must be unused, undamaged, and in the same condition received.
  • Original Packaging: All original packaging, accessories, and manuals must be included.
  • Proof of Purchase: A valid receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

  1. Contact Customer Service: Email support@golfsimmasters.com or call +1-516-990-4467 within 30 days of delivery. Include your order number, reason for return, and relevant photos if applicable.
  2. Return Authorization: Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and detailed return instructions.

4.2 Preparing Your Return

  • Repack the item securely in its original packaging with all components.
  • Include your RMA number inside the package.
  • Affix the provided return shipping label clearly to the outside of the box.

4.3 Shipping the Return

  • Ship the item within 7 days of receiving return authorization.
  • Use a trackable courier service to ensure safe delivery.

5. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • Company Responsibility: Golf Sim Masters covers return shipping for defective, damaged, or mis-shipped items.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Items must be unused, undamaged, and in original packaging.
  • Return must be initiated within 30 days of delivery.
  • Refunds are issued minus a 30% restocking fee if re-inspection or discounted resale is required.

6.2 Defective or Damaged Goods

  • Notify us within 5 days of delivery with photos of the defect or damage.
  • We’ll offer a replacement or full refund, including return shipping costs.

6.3 Incorrect Product Received

Notify us immediately. We’ll arrange pickup and reship the correct product at no cost.

6.4 Product Never Arrived

  • If your product hasn’t arrived within the estimated timeframe, contact us to open a carrier investigation.
  • If confirmed lost, we’ll issue a full refund or replacement.

6.5 Order Cancellation

  • Before Shipment: Orders can be canceled for a full refund before they ship.
  • After Shipment: If already shipped, follow the return process after delivery.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products.
  • Perishable or downloadable goods.
  • Intimate or sanitary items (unless unopened and unused).
  • Gift cards or digital credits.

8. Refunds

8.1 Refund Conditions

  • Refunds are issued only after receipt and inspection of returned items.
  • You’ll be notified by email of refund approval or rejection.

8.2 Refund Processing

  • Approved refunds are issued to the original payment method.
  • It may take up to 14 business days for the refund to appear, depending on your payment provider.

8.3 Partial Refunds

  • Items returned used, damaged, or missing components not due to our error.
  • Late returns received more than 30 days after delivery.

9. Exchanges

  • We replace items only if they are defective, damaged, or incorrectly shipped.
  • To request an exchange, contact support@golfsimmasters.com.
  • We cover shipping costs for defective or incorrect items; customers cover change-of-mind exchanges.

10. Timelines

  • Return Request Window: Within 30 days of delivery.
  • Return Shipment: Within 7 days of RMA approval.
  • Refund Issuance: Within 14 days after inspection.
  • Refund Reflection: May take up to 14 additional days to appear on your account statement.

11. Legal Rights

This policy does not affect your statutory rights under applicable U.S. or state consumer protection laws.

12. Questions and Support

For more information or assistance, please contact: support@golfsimmasters.com or call +1-516-990-4467. You can also visit https://www.golfsimmasters.com.

By completing a purchase on GolfSimMasters.com, you agree to this Return and Refund Policy.

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